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Financial and accounting services, including debt collection

The reasons given for the choice of a remote or outsourced supplier of financial services are more evenly spread than for most other functions, the most commonly cited being the existence of a longstanding relationship. This is equalled on the supply side by reliability and quality. A good reputation is also important. It seems apparent that for this function a strong degree of trust is considered important, and quality and probity may count for more than competitive costs (Huws, O’Regan, 2001).

Reasons for choice of location for financial and accounting services: supply and demand side

(Source: Huws and O’Regan, 2001)

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© 2002, Institute for Employment Studies